Key Responsibilities 

Shipment Coordination & Planning 

- Coordinate with suppliers and factories to confirm loading plans and issue shipping instructions aligned with contract requirements. 

- Develop and manage export schedules, ensuring cargo is planned, sequenced, and executed accurately and on time. 

- Arrange bookings with shipping lines and manage space allocation to meet delivery commitments. 

Logistics & Third-Party Management 

- Liaise with freight forwarders, trucking companies, and insurance providers to ensure smooth cargo movement. 

- Coordinate port activities and inland transportation in compliance with export regulations. 

- Monitor shipment progress and proactively flag and resolve delays or disruptions. 

Documentation & Compliance 

- Understand the basic set of documents, including booking confirmation, packing list, certificate of origin, bill of lading, and customs declaration. 

- Ensure that the documents are accurate, complete, and submitted on time as required by the client and regulatory authorities. 

Customer & Partner Communication 

- Serve as the primary operations point of contact for customers regarding shipment status, scheduling, and issue resolution. 

- Handle complaints and claims related to shipments promptly and professionally. 

- Maintain strong working relationships with shipping lines, forwarders, insurance companies, and overseas partners. 

Administrative & Systems 

- Track costs, invoices, and operational expenses accurately. 

- Maintain organized records for all shipments and update internal systems consistently. 

- Work across multiple files and customer accounts simultaneously while maintaining accuracy. 

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What We‘re Looking For 

Qualifications 

- Bachelor‘s degree, preferably in Foreign Trade, International Business, Economics, or a related field. 

- 1–2 years of hands-on experience in export operations, logistics coordination, or freight forwarding. 

- Solid understanding of export processes: contract management, vessel booking, cargo planning, shipping documentation, and factory/forwarder/shipping line coordination workflows. 

- Good command of English — reading, writing, speaking, and listening — for day-to-day professional use. 

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What We Offer 

- Competitive salary (commensurate with experience) 

- Free daily lunch and café access at our in-house restaurant, Rose — a comfortable and premium dining space for all staff 

- Holiday and Tet bonuses in accordance with company policy 

- Full statutory social, health, and unemployment insurance (BHXH, BHYT, BHTN) 

- 24/7 personal accident insurance 

- Premium healthcare insurance 

- Training and professional development opportunities 

- A dynamic, international working environment with real ownership and growth potential 

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Work Location 

238 Vo Van Kiet, Cau Ong Lanh Ward, District 1, Ho Chi Minh City