Role Overview

We are looking for a Business Analyst to join our IT team, acting as the bridge between business Users and the IT department. You will work closely with Users across Phuc Sinh Corporation and its subsidiaries to understand their needs, translate them into clear requirements, and support the IT team (Developers and Infrastructure) in delivering effective solutions — particularly around our in-house ERP system.

Key Responsibilities

Requirements Gathering & Analysis

- Work directly with Users across departments and subsidiaries to understand business needs and pain points.

- Gather, document, and analyze business requirements for new features, system enhancements, and process improvements.

- Translate business requirements into clear specifications for the Development team.

Project & Stakeholder Coordination

- Act as the primary liaison between Users and the IT department throughout project delivery.

- Support project planning, track progress, and coordinate timelines with Developers and the Infrastructure team.

- Facilitate meetings, gather feedback, and manage expectations between business Users and IT.

Testing & Support

- Support User Acceptance Testing (UAT) to ensure solutions meet business requirements before deployment.

- Prepare user guides and training materials, and support Users in adopting new systems and features.

- Provide first-level support to Users, escalating technical issues to the Development or Infrastructure team as needed.

Continuous Improvement

- Identify opportunities to improve business processes through better use of the ERP system and other tools.

- Monitor system usage and gather User feedback to inform future development priorities.

What We‘re Looking For

Qualifications

·       Bachelor’s degree in Information Technology, Information Systems, Business Administration, or related fields.

·       At least 2–3 years of experience as a Business Analyst, IT Business Analyst, or in a similar role.

·       Ability to analyze business processes, gather user requirements, and translate business needs into clear documents for technical teams.

·       Experience in preparing business and functional documents such as BRD, User Stories, Use Cases, Flowcharts, Mockups/Wireframes, or functional specifications.

·       Good communication skills, with the ability to listen, ask the right questions, and work effectively with users from different departments, business units, or companies.

·       Collaborate with development, testing, and implementation teams to clarify requirements, support testing, UAT, acceptance, and product improvement.

·       Participate in system implementation, end-user training, and post-implementation support.

·       Experience in building or implementing ERP modules such as Purchasing, Sales, Inventory/Warehouse, Accounting, Human Resources, Manufacturing, or other enterprise management modules is a strong advantage.

·       Experience working in Agile/Scrum environments and applying AI tools in daily work is preferred.

·       Proficient in Microsoft Office; experience with tools such as Visio, Draw.io, Figma, Balsamiq, Jira, Confluence, or equivalent tools is an advantage.

·       Strong system thinking, analytical thinking, and problem-solving skills; proactive, detail-oriented, responsible, and able to follow tasks through to completion.

·       Good English skills, with the ability to read technical documents and work with system-related documents in English.

What We Offer

- Competitive salary and allowances commensurate with seniority and experience

- Free daily lunch and café access at our in-house restaurant, Rose — a comfortable and premium dining space for all staff

- Holiday and Tet bonuses in accordance with company policy

- Full statutory social, health, and unemployment insurance (BHXH, BHYT, BHTN)

- 24/7 personal accident insurance

- Premium healthcare insurance

- Training and professional development opportunities, including support for advanced certifications

- A dynamic, international working environment with real ownership and meaningful career progression